» Titanex' General Terms & Conditions
& Privacy Statements

» Delivery

Any Item offered is based on Delivery to Your place. In other words You order at www.TITANEX.com hassle free, no worries on shipments, exports or transportation. You just have to unpack the Goods once they arrived at Your place. It is possible to deliver to Your nearest Seaport, Airport for Your forwarder to take over. Titanex uses and operates according to the Incoterms.

» Pricing

All prices outside Switzerland and Germany quoted are exclusive VAT. All orders are subject to calculated currency rates. All items offered are on a first come first served base. Packaging and Freight is usually included otherwise clearly stated.

» Payment Terms

Repeating customers who have passed the credit approval are given a 30 days net payment term. All other customers are offered a full down payment at time of order. Different payment terms can be agreed upon and need confirmation of the management.

» Traceability

All products sold are traceable for at least 10 Years after sold. Certificates, Heat Numbers and Documents are kept in different locations for security reasons. We may agree upon a period of up to 30 Years. Titanex follows and uses the ISO 9001 procedure. Please ask for your copy.

» Guarantee

Our aim is to ensure total satisfaction for our customers in providing products of high quality and good value. In the event that a customer is not pleased with any of our products supplied, then we will arrange a full refund, providing the item is returned to us within 7 days in good condition, and with all packaging and contents intact as originally supplied.

» Cancellation

Orders can be cancelled within 1 week. Except for customized products (made to order). The cancellation fee is min 15% of confirmed value. Min. 200 USD.

» Jurisdiction

For Contracts with Customers in Germany:

Contracts are only valid on written conditions. Any changes need our written confirmation.
Agreements and the rights and obligations of the parties hereunder shall be constructed and interpreted in accordance with the law of Germany.
Customer's courts shall have exclusive jurisdiction.

For Contracts with Customers in Switzerland:

Contracts are only valid on written conditions. Any changes need our written confirmation.
Agreements and the rights and obligations of the parties hereunder shall be constructed and interpreted in accordance with the law of Switzerland.
The courts in Zurich, Switzerland shall have exclusive jurisdiction.

» Refund Policy

Refunds may occasionally be offered at the discretion of the management.

» Privacy

Titanex Commitment to Privacy Protection
Protecting the security and privacy of your personal data is important to Titanex; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data Titanex may collect, how Titanex uses and safeguards that data and with whom we may share it.

» Personal data

Through our websites, Titanex will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by inquiry, downloads, registration, survey), respectively, provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data.

» Purpose of use

When you do provide us with personal data, we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers. Also, to support our customer relationship with you:

If you choose not to have your personal data used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not sell or otherwise market your personal data to third parties, except to Titanex affiliates.

» Purpose limitation

Titanex will collect, use or disclose personal data supplied by you online only for the purposes disclosed to you, unless the disclosure:

» Communications or utilization data

Through your use of telecommunications services to access our Web site, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to personal data. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.

» Non-personal data collected automatically

When you access our Web sites, we may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, domain name of the Web site from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our worldwide affiliates to monitor the attractiveness of our Web sites and improve their performance or content.

»Cookies« - information stored automatically on your computer

When you view one of our Web sites, we may store some data on your computer in the form of a »Cookies« to automatically recognize your PC next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web site to better match your interests or to store your password to save you having to re-enter it each time. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer's hard drive, block all cookies or to receive a warning before a cookie is stored.

» Security

To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, Titanex uses technical and organizational security measures.

» Links to other websites

Titanex websites contain links to other websites. Titanex is not responsible for the privacy practices or the content of other Web sites.

» Questions and comments

Titanex will respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies. If you have any questions or comments about the Titanex Data Privacy Protection Policy (e.g. to review and update your personal data), please click on "Contact" and send us your questions and feedback. As the Internet matures, so will our Data Privacy Protection Policy. We will post changes to our Privacy Protection Policy on this page. Please check this page regularly to keep up-to-date.

» Google Analytics / StatCounter

This website uses Google Analytics and StatCounter, a web analytics service provided by Google, Inc. (“Google”). Google Analytics and StatCounter uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

» Contact

Contact Details

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